Customer Service ∼ With a Smile!
Lancaster Painters Australia top priority is customer service. We value our Melbourne customers and provide them with a written quotation, detailing the process of works to ensure the highest quality of workmanship is achieved for their job. Communication between ourselves and our customers is of utmost importance! We listen to our customers and communicate with them on a regular basis. We understand the importance of working with our residential customers to turn their house into a home. We understand how important the finished paintwork is for commercial customers to have the impact to impress their clientele in professionalism and design, helping them achieve their goals. Our aim is for total customer satisfaction!
Offering a timely and reliable painting and decorating service for all properties in Melbourne and Victoria, we aim to turn up either early or on time. Should unforeseen circumstances arise that are out of our control, we contact our customers immediately to explain and give an indication of when we expect to arrive. We aim to begin and finish every job on time and to take the job from start to finish without interruption. Treating our customers and their property with respect, we clean and tidy the work area on a regular basis. We also implement the latest National WHS policies, ensuring safety is achieved for each and every job.
Our Commitment To You
Lancaster Painters Australia strive to:
- provide a high standard of painting and decorating work using only super premium quality paint and materials.
- focus on our customers – ensuring that we understand the current and future needs of our customers.
- comply with both customer and regulatory requirements.
- provide a high level of customer service.
- meet our customers’ expectations.
Customer Service Testimonial
by Rutledge Engineering
“It was a delight to deal with someone who is professional, arrives when they say they will, and does work to the standard we all hope for. He obviously is trained and experienced and has very good knowledge of all kinds of finishes and techniques.” Sandy Rutledge. Read more.